All of these processes happen within a culture, so a more detailed study of organizational and occupational cultures led to intensive work on corporate culture—how to think about it, how to change it, and how to relate culture to other aspects of organizational performance. Reading this book was brutal in the sense that it made me painfully aware of my weaknesses as a helping professional. It is part of our social training to be prepared to help and to offer help when the ongoing situation suddenly makes helping an imperative or at least an option. So that readers can determine exactly what kind of help is needed, he describes an inquiry process that puts the helper and the recipient on an equal footing. The E-mail message field is required. Schein's flair for empathy and assistance shines throug concise, to-the-point writing.
We will all be better people at home and at work if we build these ideas into our daily interactions. I realized further that building positive relationships is at the core of effective communication and getting work done safely and well. The book begins with an outline of the helping relationship and the one-up or one-down dynamic. How can we make the whole process easier? Some of my favorite takeaways. He identifies three roles a helper can play, explaining which one is nearly always the best starting point if we are to provide truly effective help. We start with understanding the system by visualizing it.
Does the consultant understand the situation and process abstractly and socially? This book starts with the premise that help is an important but complicated human process. I can always prove my own theories via anecdotes; it doesn't mean I'm right. The advice dispensed throughout the books aren't always in the form of me Whether it be taking long term care of the elderly, team building, mentoring it even just helping a spouse pick the right evening dress, this book is absolutely enlightening and essential to providing help that is wanted and dignifying. So bottom line the Helping book was quite helpful. Not many books treat the topic of providing help.
In these cases the help comes from professionals and is a more formal process that implies contracts, timetables, and the exchange of money or other valuables for services. The helper becomes open to what may be learned through observation and careful listening. Such helping occurs all the time in a routine fashion. Have you accessed your ignorance? Schein and thought it offered an interesting perspective for workplace communication and relationships as well as offering insights that could be carried over into personal relationships as well. In this short but profound book Schein examines the social dynamics that are at play in helping relationships in order to better understand why offers of help are sometimes refused or resented, and how to make help more helpful. I'm not doing a full review of the book here but there are a couple of points I found very interesting in the relation between the Helping approach and the Kanban Method, which I wanted to put out there.
So bottom line the Helping book was quite helpful. Using examples from many types of relationships--doctors and patients, consultants and clients, husbands and wives--Ed Schein offers a concise, definitive analysis of what it takes to establish successful, mutually satisfying helping relationships. Do you fully understand the situation? Then I was reminded of a case of helpful help. . Series Title: Responsibility: Edgar H. The most common version of unhelpful help that I have experienced as both helper and client concerns the computer. He almost seems to hate wasting time writing unnecessary chapters as much as you hate wasting time reading them.
Many words are used for helping -- assisting, aiding, advising, coaching, consulting, counseling, supporting, teaching, and many more -- but they all have common dynamics and processes. These dynamics not only apply to all kinds of one-on-one helping in personal and professional relationships, teaching, social work, and medicine but also can be applied to teamwork and to organizational leadership. Many different words are used for helping assisting, aiding, advising, coaching, consulting, counseling, guiding, mentoring, supporting, teaching, and many more but they all have common dynamics and processes. The E-mail message field is required. Helpers that respond with a questioning approach can build trust and draw out the true motives and unconscious needs, i.
So that readers can determine exactly what kind of help is needed, he describes an inquiry process that puts the helper and the client on an equal footing, encouraging the client to open up and engage and giving the helper much better information to work with. There are many traps to avoid. He identifies three roles a helper can play, explaining which one is nearly always the best starting point if we are to provide truly effective help. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused—and we often react the same way when people try to help us. His research on culture shows how national, organizational, and occupational cultures influence organizational performance Organizational Culture and Leadership, fourth edition, 2010. This also seems like a book where a physical copy would be particularly good to have around.
Many different words are used for helping: assisting, aiding, advising, caregiving, coaching, consulting, counseling, guiding, mentoring, supporting, teaching, and many more. Highly relatable and understandable, claims are almost always backed up with personal examples to ground them in reality. This book also has a very pragmatic approach and is a relatively quick, enjoyable read. Note also that a request or offer of help cannot be ignored—it has to be dealt with in some fashion or the social fabric is torn a little and the actors are embarrassed. Many of our most frustrating experiences both as clients and helpers occur in this domain because of our expectation that things should be easy to use and our unwillingness to adapt to new languages and routines such as those required by computers.